Shipping policy
At Home Pal LLC, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines how we handle shipping, delivery times, and other relevant details for your orders placed through our website.
Shipping Regions
We currently ship to the following regions:
- Lebanon
For inquiries about shipping to other regions, please contact us at contact@homepal.shop.
Processing Time
Orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped.
In rare cases of high order volumes or unforeseen delays, processing times may extend slightly. If there is a significant delay, we will notify you via email.
Shipping Methods and Delivery Times
We offer the following delivery options within the Lebanon:
-
Standard Shipping:
- Estimated Delivery Time: 2-5 business days
-
Express Shipping:
- Estimated Delivery Time: 1-2 business days
Note: Delivery times may vary depending on your location within the Lebanon.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to check the status of your shipment.
Shipping Restrictions
- We currently do not ship to P.O. Boxes or addresses outside the Lebanon unless otherwise stated.
- Some products may have additional shipping restrictions or handling requirements due to their size, weight, or nature (e.g., fragile or hazardous items).
Missed or Failed Deliveries
If delivery attempts fail due to incorrect address details provided by the customer or an unavailable recipient, additional steps may be required for re-delivery. Please ensure that all shipping information is accurate when placing your order.